Refund & cancellation policy

1. Subscription Refunds

Plan Our Reunion Pro subscriptions are billed by Reunion Fund in advance on a monthly or annual basis through Stripe. All subscription payments are generally non-refundable. This means:

• We do not issue prorated refunds for unused time remaining in a billing period after cancellation.
• Downgrading from Pro to Free mid-period does not trigger a partial refund. Pro features remain available until the period ends.
• Annual subscription payments may be considered for a refund only within the first 14 days, at our discretion (see Free Trial section); after that they are non-refundable.

Enterprise plans are not covered by this section. Enterprise is not sold through self-service checkout: it is arranged directly with us and may be custom-invoiced under a separate written agreement. Where such an agreement exists, its payment, renewal, cancellation and refund terms govern, and nothing in this policy limits them. If you hold an Enterprise plan and have a billing question, contact us rather than relying on the terms above.

If you believe a charge was made in error (e.g., a duplicate charge or a charge after confirmed cancellation), contact us within 30 days at support@reunionfund.com and we will investigate promptly.

2. Cancelling Your Subscription

You may cancel your Pro subscription at any time from Settings → Plan & Billing → Manage billing. Cancellation takes effect at the end of your current billing period. You will retain full Pro access until that date.

After your subscription ends your account reverts to the Free tier. Your data (events, committees, memories, and guest lists) is retained and remains accessible on the Free plan. Free-tier limits then apply to new activity, such as the number of upcoming events you can run at once. Nothing you already created is deleted.

The Free and Pro tiers are ad-supported and the Enterprise tier is ad-free, so moving between tiers can change whether you see advertising. See section 4 of our Terms of Service.

3. Free Trial

When a free trial is offered, your payment method is collected at sign-up but you are not charged until the trial period ends. You may cancel before the trial ends at no cost.

If you cancel within the first 14 days of a paid annual subscription (not a trial) and have not made substantial use of Pro features, contact us at support@reunionfund.com. We will consider such requests on a case-by-case basis, at our discretion; a refund within those 14 days is not guaranteed, and after them annual payments are non-refundable (see section 1).

4. Event Contributions

Events may optionally accept contributions from guests. When they do:

• Contributions are charged directly to the event organiser's Stripe account. The organiser, not Reunion Fund, is the merchant of record.
• Reunion Fund does not hold contributed funds as a balance for later disbursement and cannot issue refunds on an organiser's behalf.
• A platform fee of 1% applies, in addition to Stripe's standard payment processing fees. Fees are shown before you confirm a contribution.
• There is no per-event refund policy fixed in advance. If you would like a contribution refunded, ask for it in the app from Dashboard → Transactions, and the organiser decides each request individually.
• Organisers see your request on their event's Funds tab, where they approve or decline it. They can also refund a contribution themselves at any time, in full or in part, from that same tab.
• If an organiser cancels an event, contact them directly for a refund. If they are unresponsive, you may raise a dispute with your card issuer.

5. Disputes & Chargebacks

You can always dispute a charge with your bank or card issuer. Nothing in this policy limits that right, and we will not suspend, restrict, or close your account for exercising it.

If you contact us first, we can often sort the problem out faster than a dispute can. We respond within 3 business days. That is an option we offer, not a condition, and it is never a prerequisite to disputing a charge. Reach us at support@reunionfund.com.

Who resolves a dispute depends on what was charged:

• Subscription charges (Pro) are billed by Reunion Fund, so we handle those disputes directly.
• Event contributions are charged to the organiser's Stripe account, so the organiser is the merchant of record. Your card issuer resolves the dispute with them; we supply whatever transaction records we hold to help.

We respond to disputes with the records we hold, and we do not contest a dispute we believe is legitimate.

6. Exceptions Required by Law

Nothing in this policy limits rights you may have under applicable consumer protection legislation. Residents of certain jurisdictions (e.g., EU member states, UK, California) may have statutory rights to refunds that supersede this policy. If you believe you have such rights, contact us and we will work with you in good faith.

7. How to Request a Refund

Event contributions are handled in the app, by the organiser:

1. Open Dashboard → Transactions and find the contribution.
2. Choose Request refund, optionally for part of the amount, and add a reason if you want to.
3. The organiser is notified and decides. You are notified of the outcome, and the request's status is shown on that same screen.

Subscription charges are billed by us, so they come to us:

1. Email support@reunionfund.com with the subject line "Refund Request".
2. Include your account email address, the charge date, and the reason for your request.
3. We will respond within 3 business days.

Email us at support@reunionfund.com for anything the in-app request cannot cover, including an organiser who does not respond. We cannot refund a contribution on an organiser's behalf (see section 4), and you can always dispute the charge with your card issuer (see section 5).

WeeBie Media, LLC (Tampa, Florida)

Changelog

• v2.4.2 (2026-09-22): Editorial. The introduction now states that "Plan Our Reunion", "Reunion Fund", "we" and "us" all refer to WeeBie Media, LLC, as section 1 of the Terms of Service defines them; the v2.4.1 entry below said the two names were one company without naming it. Section 1 now states the discretionary 14-day rule for annual payments that section 3 has always stated, so the two sections agree; on its own, section 1 previously read as if the first 14 days were refundable outright. Section 2 names the button as it appears in the app, Manage billing. An empty list in section 1 was removed. The operative rules are unchanged; this entry records wording, not new terms.
• v2.4.1 (2026-09-21): Product renamed to Plan Our Reunion. The Reunion Fund name is retained for payments and funding, so a subscription is labelled Plan Our Reunion Pro but billed by Reunion Fund, which is also the name on your card statement, and the contribution clauses in section 4 name Reunion Fund. Both names are names for the same company. No change to your rights or our obligations.
• v2.4.0 (2026-09-08): Section 4 no longer says refund eligibility is "set by the organiser and displayed on the event page": no such per-event setting exists, and none was ever displayed. It now describes what actually happens, which is that you ask for a refund in the app and the organiser decides each request. Section 7 leads with that in-app flow and keeps email for subscription charges and for anything the flow cannot cover.
• v2.3.1 (2026-08-21): Enterprise carved out of section 1: it is arranged directly and may be custom-invoiced under a separate written agreement whose terms govern, which this policy previously did not acknowledge while describing every subscription as Stripe-billed monthly or annually. Section 2 now notes that Free-tier limits apply to new activity after a downgrade without deleting existing content, and that moving between tiers can change whether you see advertising.
• v2.3.0 (2026-08-21): Section 4: the platform fee on each contribution was reduced from 3% to 1%. No other terms changed.
• v2.2.0 (2026-08-09): Section 5 rewritten. The policy no longer asks you to contact us before disputing a charge, and no longer warns that a dispute may lead to account suspension: your right to dispute a charge with your card issuer is unconditional. Added who the merchant of record is for each charge type.
• v2.1.0 (2026-08-03): Section 4 rewritten: event contributions are a live feature and are no longer described as forthcoming. Added the 3% platform fee and organiser-issued refunds.
• v2.0.0 (2026-06-13): Full rewrite to cover SaaS subscription billing (monthly/annual, free trial, cancellation) and future organiser-as-merchant event contributions. Removed crypto/custodial fund language.
• v1.0.0 (2025-09-01): Initial publication covering non-custodial contribution refunds and organiser responsibilities.